Who
My Auto Service Plan is a pioneering platform designed to transform how vehicle owners manage their maintenance and service needs. When they approached Untapped, they had a bold vision: to create an all-in-one service hub that simplifies vehicle care for users while empowering service providers with intuitive tools. Their mission was clear—make it effortless for users to manage their vehicle service plans by keeping track of maintenance schedules, payments, and service history in one convenient place. Through close collaboration, we developed a platform that not only simplified the complexities of vehicle care but also delivered a seamless experience for users. My Auto Service Plan is now a vital tool for vehicle owners and service providers alike, offering a streamlined, modern, and efficient approach to vehicle maintenance.
What
My Auto Service Plan’s ambitious vision required a multifaceted approach to deliver a cutting-edge service experience, and Untapped was there to make it a reality. Our first step was to craft a distinctive brand identity that truly reflected the platform’s mission of simplifying vehicle maintenance. From a memorable logo to cohesive design elements, we created a visual style that conveyed trust, efficiency, and professionalism. This strong foundation positioned My Auto Service Plan as a reliable and innovative leader in the vehicle service industry, helping them stand out in a competitive market. The core solution was the development of a custom membership portal, providing users with a seamless and intuitive experience. This portal allowed customers to sign up, manage their service plans, and access personalised maintenance recommendations with ease. By integrating advanced Stripe functionality, the portal enabled direct debit set-up and management, ensuring users could stay on top of their vehicle’s maintenance schedule without stress. Another critical component was the creation of a bespoke web application using React, PHP, and MySQL. This app was designed for high performance, scalability, and reliability, integrating directly with service providers for real-time updates. Users could track their vehicle’s maintenance from start to finish, with a sleek and user-friendly interface that transformed the vehicle care process. We also implemented a credit check solution during the checkout process, allowing for user-specific paths based on credit scores. This ensured a balance between a seamless user experience and robust risk management, giving the business confidence in every decision.
The project included:
Innovative vehicle maintenance platform delivered
140 customers gained in first two months
Admin dashboard integrated with 3rd party APIs allowing full company opperation
On track for £10M valuation
How
We approached the project using Agile methodologies, ensuring flexibility and adaptability throughout development. Guided by our “one-team” ethos, we nurtured a collaborative environment where My Auto Service Plan and Untapped worked as a unified team. Regular reviews with stakeholders were key to maintaining alignment, allowing us to gather feedback and make iterative improvements at every stage of the process. This close collaboration ensured that the platform evolved in line with the client’s vision and user needs, delivering the best possible solution. To address complex elements of the project, such as the dashboard and admin portal, we created proof of concepts early in the development process. By testing these critical features upfront, we were able to identify potential challenges and refine our approach, significantly de-risking the project. This method allowed us to validate functionality and user experience in advance, ensuring the final implementation was both robust and intuitive. This combination of agile practices and early problem-solving laid the foundation for a successful, high-quality platform that met all objectives on time.
The Impact
Gained 140 customers in the first two months, with numbers steadily increasing.
Processed over £70,000 in payments in the first eight months.
Partnered with 2,100 service providers across the UK.
Platform launched ahead of schedule, operating smoothly with no major issues reported.
Positioned to reach 2,000 customers and achieve a £10 million valuation.
My Auto Service Plan’s early success highlights its potential to revolutionise vehicle maintenance while achieving impressive growth. Untapped is proud to be part of this journey, delivering a solution that combines innovation, reliability, and a commitment to making vehicle care effortless.
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